Terms & Conditions

All relevant information below is subject to the terms and conditions of the company, which shall mean E & N Trading, trading as Ceiling Tiles Direct 


All payments made to the company are on a strictly proforma basics, unless otherwise agreed by the company and its Directors.

All prices are quoted excluding VAT. VAT will be added at checkout.


All delivery dates and times given are an estimated time scale and the company is not liable for any late deliveries.

All damages to deliveries or short falls must be reported with 24 hrs of delivery.

Supply of Goods

The company reserves the right to without notice supply not less than 15% of any delivery.

The company is not liable for any delivery situation which is deemed to be outside of their control. This relates to any other manufacturer/supplier which has fire, industrial disputes, strikes, short fall of raw materials.

Exclusion of Terms and Conditions

No situation is regarded as being exempt from these Terms and Conditions unless there is written agreement by the Directors of CTD.

Returning of Defective Goods

Any goods that are deemed to be defective will only be credited when the manufacturer has confirmed that there is an issue.

Goods that leave the manufacturers in good state and are delivered faulty is not the fault of the company.

Goods that are returned are subject to a handling charge of not less that 15%, which will be taken from the original payment.

Goods that are returned to the supplier must be returned un-opened.

All goods that are returned opened will be subject to a re packaging charge of not less that 15% dependant upon the state of the product being returned.

All goods must be reported to the company as defective with the period of 24hrs.

If the notification is outside of the 24hrs you will deemed as accepting the product.

Cancellation or amendment of your order

No cancellation or amendment of your order will be accepted unless it has been agreed by email by either of the directors

Price changes

The company has the right to pass on any price increase received by the suppliers after the customer has placed the order

The passing of Risk

The company is not liable for any goods once they have been signed and handed over to carrier.

Retention of Goods

The company has the right to with hold any deliveries unless the customer has paid for the goods in full